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Return & Exchange Policy

At Ossheo, we want you to shop with complete confidence. While every piece is crafted with care, we understand that sometimes you may wish to return or exchange. Here’s everything you need to know.

You can request a return or exchange within 7 days of receiving your order.
  • Items must be unworn, unused, undamaged, and in their original packaging.
  • Original product tags, invoice, certificates (if any), and all paperwork must be included.
  • Returns are accepted only for items purchased at full price. Items purchased using promotional discount codes or during sales are strictly final sale and are not eligible for return. Please ensure you choose carefully (This policy does not include our welcome code).
  • Yes, we offer both refunds and exchange. Charges Apply
  • Customised or personalised jewellery
  • Earrings (for hygiene reasons)
  • Sale or discounted items

We truly value your trust and want returning an item to feel effortless.
That’s why we’ve built a hassle-free process so you don’t have to spend time searching for couriers or worrying about logistics.

Here are your options:

  • Option 1: Drop-off at courier
    Simply drop the parcel at your nearest FedEx or DHL location. (Cost: 40 USD all inclusive) Kindly note, expenses need to borne by the customer.
  • Option 2: Doorstep pick-up
    Prefer maximum convenience? We can arrange a pick-up right from your doorstep (Cost: 65 USD all inclusive). Kindly note, expenses need to borne by the customer.
  • Option 3: Self-courier
    If you’d like to manage it on your own, you’re welcome to ship it back via your preferred courier service. Just share the tracking details with us so we can monitor it safely. Items remain your responsibility until they reach us safely. We recommend using insured shipping for peace of mind.

No matter which option you choose, our team will guide you step by step to ensure your parcel reaches us securely. And of course, if you ever feel unsure, our support team is just a call or message away (Click Here) — ready to help until your return is complete.

We take utmost care in quality checks and secure packaging, but in the rare event that your order reaches you damaged or defective, please notify us within 48 hours of delivery by emailing contact@ossheo.com or messaging our Customer Care team at +91 73046 09198.

To help us resolve your concern quickly, we will require:

  • A clear unboxing video of the parcel (from the moment it is opened), and
  • Photographs of the item showing the issue.

Once we receive these details, our Quality Assurance Team will carefully review the case. If we determine that the damage or defect is genuine and not due to mishandling after delivery, we will offer one of the following, at our sole discretion:

  • An exchange for the same or a similar item or
  • A store credit (with added validity & benefits)

Please note: All claims are subject to verification. While we always strive to assist our clients, the final decision on acceptance of returns or exchanges rests with Ossheo by Jewels by Radhika.

It’s simple:

  1. Contact our Customer Care team at +91 73046 09198 or contact@ossheo.com.
  2. Share your order number, contact details, and reason for return.

Our support team is just a message away — ready to help until your return is complete
  • Once we receive your item, our Quality Assurance team inspects it.
  • If approved, we process your refund/store credit/exchange within 10-12 business days.

No, customised or altered jewellery cannot be returned or exchanged.