OSSHEO'S FAQ
Our pieces are hypoallergenic, water-resistant, and plated with non-toxic 24K micron gold polish. Base metal is brass. We use Italian chains, Cubic Zirconia, responsibly sourced pearls, and real semi-precious stones — designed to be both safe and stylish for everyday wear.
We offer free, insured worldwide shipping. Orders usually arrive within 7–12 business days, depending on your location.
Yes, returns and exchanges are accepted within 7 days of delivery. Please see our Return & Exchange Policy for details.
We accept PayPal and all major debit/credit cards for a smooth and secure checkout.PayPal Express feature is available to speed through the checkout.
Absolutely. Our website uses SSL encryption and trusted payment gateways, so your personal and payment details remain protected.
In most cases, our parcels arrive without attracting any additional duty or tax, as many countries allow imports under a certain value (known as a duty-free or de minimis limit).
That said, regulations differ by country and may change from time to time. While it’s rare for our customers to be charged, any customs duties or taxes, if applied, will remain the buyer’s responsibility & to be
paid by the buyer directly. We always recommend checking your local import rules in advance.
Yes, we ship worldwide through reliable partners like DHL and FedEx.
Every piece is carefully packed in our signature Ossheo box/pouch for safe travel and an elegant unboxing experience perfect for gifting.
We offer gifting options, including the ability to add a personalised note.
Explore our Collection for elegant choices your loved ones will treasure.
Couriers usually attempt delivery 2–3 times. If you miss it, you can reschedule easily using the tracking link provided.
You can reach us at +91 73046 09198 (WhatsApp available) or contact@ossheo.com. We usually reply promptly, but during peak hours, please allow us some time — we promise to get back as quickly as possible. We are available from 10:00am to 09:00pm IST.(+5.30 Hours GMT, +9.30 Hours EST, +4.30 Hours BST, +4.30 Hours BST -4.00 Hours ACST)
